Creative Consultation

Service Description

Thank you for completing the Commission Request Form. The next step in bringing your creative vision to life is our Creative Collaboration meeting. This meeting is an opportunity for us to discuss the scope of your project, explore additional details, and finalize pricing and deposit arrangements. We can conduct this meeting either over the phone or via video, based on your preference. I look forward to collaborating with you and bringing your ideas to light. Booking Policy for Creative Consultation Cancellation Policy: To cancel your consultation, please notify Aja Moon at least 24 hours prior to the scheduled appointment. Cancellations made with less than 24 hours' notice will be recorded as a no-show. Rescheduling Policy: To reschedule your consultation, please contact Aja Moon at least 24 hours before your original appointment. Efforts will be made to accommodate your new preferred time. No-Show Policy: Failure to attend the scheduled consultation without 24 hour notice will be recorded as a no-show. Two no-shows will result in the termination of our working relationship. Booking Rules: - Consultations must be booked a minimum of 48 hours in advance. - A confirmation email will be sent upon booking. Please review and confirm the details promptly. For any inquiries or to discuss your consultation, please contact Aja Moon at 202-660-3992 or ajamoon0@gmail.com. Thank you for your understanding and cooperation. We look forward to collaborating with you.

Cancellation Policy

CANCELLATION AND MISSED APPOINTMENT POLICY Effective January 1, 2019 A cancelled appointment hurts three people: you, your coach, and another client who could have potentially utilized your time slot. Coaching sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a clinical emergency. In addition, we are unable to bill your insurance company for sessions that are not kept. A fee of $150 will be charged when you miss or cancel an appointment without giving twenty-four (24) hours advanced notice. This means that if an appointment is scheduled for 3:00 pm on a Tuesday, notice must be given by 3:00 pm on Monday at the absolute latest. You can cancel your appointment by calling, texting, or emailing your specific coach. The only time we will waive this fee is in the event of serious or contagious illness or extreme weather. If you are unsure, please contact your coach for further guidance. Clients who have three or more late cancellations or missed sessions will be referred to other providers should there be indication that the pattern will continue. Additionally, please understand that coaching should be viewed as any other important appointment would be viewed. While it is a time commitment, this is for your personal betterment and consistency is key in order to achieve this. That being said, two consecutive missed appointments without first reaching out to the coach, attempting to reschedule, or otherwise indicating clear commitment to your customized plan, can result in termination of the coaching relationship. If you miss two or more scheduled appointments within a 30 day time period without cancelling or rescheduling in accordance with cancellation policy of 24 hours’ advance notice, the coaching relationship will be terminated. Your case may be reopened at any time should you so choose, however you may be placed on a waiting list if there are other clients waiting to use your time slot. This is standard practice with most coaching agencies and private practice offices. Because your coach believes that the responsibility for your care is on both the client and the coach, we agree that if you are double-booked for an appointment, if we miss an appointment without notice or we are more than fifteen (15) minutes late for your appointment, you will receive a FREE coaching session. Thank you for your understanding. Your coach looks forward to beginning this amazing journey alongside you!

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